Support

How can we help?

Have questions about our apps? Check out the FAQs.

Need to report a bug or give feedback? Check out the feedback form.

Need anything else from KiraByte Labs? Contact us at support@kirabytelabs.com.

Kira and Byte working together to carry a basket of laundry

Draw with Us! FAQ

Start or join a room

Open Draw with Us! to begin a new canvas. To invite family or friends, copy the room link and send it directly to the people you want to create with. Anyone using that link joins the same canvas.

Draw from different devices

Draw with Us! works with a mouse, trackpad, or touchscreen. Participants can use different supported devices while contributing to the same room in real time.

Save your picture

Use the download control in the app to save a finished canvas to your device.

If something is not working

Confirm that each participant opened the complete room link and that the device has an active internet connection. Reloading the page should return you to the same room when its link is still in the address bar.

You-Mi-Verse FAQ

Make a song from your own story
  1. Choose your language. English or Chinese sets the app’s buttons and questions, the language you use for your story, and the language of your song. It is not just a display setting.
  2. Choose a tune. Preview the melodies and pick one you know. Every tune is available in either language.
  3. Meet the characters. Add up to four characters. Say who they are and what they are doing; names and descriptions are optional. In a shared session, the host can assign characters to friends.
  4. Set the scene. Tell us where and when the story happens, and what happens in it.
  5. Pick a mood. Choose how the song should feel, or describe your own mood.
  6. Review your story. Check the details and make any changes, then choose “Make my verse” to generate the lyrics.
  7. Try your song. Play the tune, try singing your words, and edit the lyrics if you like. You can also generate a speech guide to help you follow the rhythm.
  8. Keep your creation. Choose “I love it” when you’re happy with the song, then download the lyrics and any speech guide you’ve created.
How shared sessions work

The host starts a shared session and shares its link with up to three friends. The host can assign characters to guests, who fill in their character details and click Submit. Characters are locked when the host moves past that step. The host fills in the rest of the story, chooses the tune, and can edit the lyrics. Everyone can see the lyrics, hear the tune and speech guide, and download the finished lyrics and guide once the host chooses “I love it”.

Learn how to sing your song

Listen to the tune, then generate a speech guide to hear how your lyrics fit. The guide reads your words rhythmically over the melody, 25% slower so you can follow along. It is spoken, rather than sung. In a shared session, anyone can generate a guide and everyone can listen. If the host edits the lyrics, you can generate a new guide for the updated words.

Help shape the alpha

Lyrics and speech guides may not always work as expected. Use the feedback options in the app, or tell us what happened in the form below. Your feedback helps us improve.

Feedback

Tell us what is working, what could be better, or what you would like us to build next.